Acceptance of Terms
Welcome to FAZONE HOME SOLUTION (OPC) PRIVATE LIMITED (“we”, “us”, “our”). By accessing or using our website https://fazonehome.shop (“Website”) and our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our Website or services. We reserve the right to modify these terms at any time; continued use of the Website after changes constitutes acceptance of the updated terms.
About Us
FAZONE HOME SOLUTION (OPC) PRIVATE LIMITED is a company registered in India, located in Kannur, Kerala. We operate an e-commerce platform offering home appliances, refrigeration systems, and electrical products. Our services are primarily directed at customers in India.
Use of the Website
You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Website. You must not:
- Use the Website in any way that is unlawful, fraudulent, or harmful.
- Attempt to gain unauthorised access to our systems, other accounts, or any data.
- Transmit viruses, malware, or any other harmful code.
- Copy, scrape, or use our content, product information, or images without our written permission.
- Use the Website for any commercial purpose other than purchasing from us, unless we have agreed in writing.
We reserve the right to suspend or terminate access to the Website for anyone who breaches these terms.
Account and Registration
Where account registration is offered, you are responsible for keeping your login details confidential and for all activity under your account. You must provide accurate and complete information when registering or placing an order. You must notify us promptly at support@fazonehome.shop if you suspect unauthorised use of your account.
Orders, Pricing, and Payment
Orders: When you place an order, you are making an offer to purchase the product(s) on these terms. We reserve the right to accept or decline orders (e.g. due to stock, pricing errors, or suspected fraud). Order confirmation (by email or on-screen) does not guarantee acceptance; we may cancel an order and refund you if we are unable to fulfil it.
Pricing: All prices are displayed in Indian Rupees (INR) unless otherwise stated and are subject to applicable taxes. We strive to show accurate prices, but errors may occur. If we discover a pricing error after you have ordered, we will inform you and give you the option to proceed at the correct price or cancel with a full refund.
Payment: Payment must be made through the payment methods we offer (e.g. card, UPI, net banking) via our secure third-party payment gateways (such as Razorpay, Stripe, or others). You agree to provide current and valid payment details. Until payment is received and confirmed, we are not obliged to dispatch the order.
Shipping and Delivery
Delivery timelines and charges (if any) will be shown at checkout or communicated to you. We deliver within India to the address you provide. You are responsible for ensuring the delivery address is correct. Risk of loss or damage to the goods typically passes to you upon delivery. Delays due to circumstances beyond our control (e.g. natural events, logistics issues) do not entitle you to cancel the order unless we are unable to deliver within a reasonable extended period, in which case you may be entitled to a refund as per our refund policy.
Returns, Refunds, and Cancellation
Cancellation by you: You may cancel an order before it has been shipped by contacting us. If payment has already been captured, we will process a refund in accordance with our refund policy and the timelines of our payment gateway.
Cancellation by us: We may cancel an order due to stock unavailability, pricing errors, or other valid reasons. In such cases, we will refund any amount paid for that order.
Returns and refunds: Our return and refund policy (including eligibility, time limits, and process) will be stated on the Website or communicated at the time of purchase. Refunds will be credited to the original payment method or as otherwise agreed, within a reasonable period as per our policy and payment gateway processing times. For defective or incorrect items, please contact us at support@fazonehome.shop with your order details.
Product Information and Warranty
We endeavour to display product information (descriptions, images, specifications) accurately. Slight variations may occur. Product warranties, if any, are as stated on the product page or as per the manufacturer’s terms. We do not provide warranties beyond those expressly stated or required by applicable law.
Intellectual Property
All content on the Website (including text, logos, images, graphics, and design) is owned by or licensed to FAZONE HOME SOLUTION (OPC) PRIVATE LIMITED and is protected by intellectual property laws. You may not copy, reproduce, distribute, or use such content for commercial purposes without our prior written consent.
Limitation of Liability
To the fullest extent permitted by applicable law:
- Our liability for any claim arising from your use of the Website or purchase of products shall not exceed the amount you paid for the relevant product(s) in that transaction.
- We shall not be liable for any indirect, incidental, special, or consequential damages (including loss of profit, data, or business opportunity).
- We do not exclude or limit liability that cannot be excluded or limited under Indian law (e.g. for death or personal injury caused by our negligence, or for fraud).
Disclaimer
The Website and its content are provided “as is”. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses. You use the Website at your own risk.
Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of India. Any dispute arising out of or in connection with these terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts at Kannur, Kerala, India.
Severability
If any provision of these terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Contact Us
For any questions regarding these Terms and Conditions, please contact us:
FAZONE HOME SOLUTION (OPC) PRIVATE LIMITED
Kannur, Kerala, India
Email: support@fazonehome.shop