Who We Are
This Privacy Policy applies to the website operated by FAZONE HOME SOLUTION (OPC) PRIVATE LIMITED (“we”, “us”, “our”), located in Kannur, Kerala, India. Our website address is: https://fazonehome.shop.
We are an e-commerce business dealing in home appliances, refrigeration systems, and electrical products in India. This policy explains how we collect, use, and protect your personal information when you use our website and services.
Information We Collect
When you use our website, place orders, or get in touch with us, we may collect the following information:
- Name — to process orders and address you correctly.
- Email address — for order confirmations, updates, and customer support.
- Phone number — for delivery coordination and support.
- Shipping and billing address — to fulfil orders and issue invoices.
- Payment details — payment is processed through secure third-party gateways. We do not store your full card or bank details on our servers; only necessary transaction references may be retained for record-keeping and dispute resolution.
We may also collect technical data such as your IP address, browser type, and device information when you visit our site, for security and improving our services.
How We Use Your Data
We use the information we collect for the following purposes:
- Order processing — to process, ship, and deliver your orders and send related notifications.
- Customer support — to respond to your queries, complaints, and requests.
- Improving our services — to understand how our website is used and to enhance your experience.
- Marketing communication (optional) — with your consent, we may send you offers, new product updates, and promotional emails. You can opt out at any time by using the unsubscribe link in our emails or by contacting us.
Cookies Policy
We use cookies and similar technologies to provide a better user experience and to understand how visitors use our website. Cookies are small text files stored on your device that help us:
- Remember your preferences (e.g. language, cart items).
- Keep you signed in where applicable.
- Analyse site traffic and usage patterns to improve our website.
You can control or delete cookies through your browser settings. Disabling cookies may affect some features of our website.
Third-Party Services
We use trusted third-party services to run our business. Your data may be shared only as necessary with:
- Payment gateways — such as Razorpay, Stripe, or other secure payment processors to complete transactions. These providers have their own privacy and security policies.
- Analytics tools — to understand website traffic and user behaviour. These tools may use cookies and collect anonymised or aggregated data.
- Logistics and delivery partners — to deliver your orders (e.g. name, phone, address).
We do not sell your personal data to third parties for marketing or any other purpose.
Data Protection and Security
We take the security of your data seriously. We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Payment information is handled by certified third-party payment gateways and is not stored on our servers in full. We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
How Long We Retain Your Data
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with legal and tax obligations (e.g. under Indian law), and to resolve disputes. Order and transaction records may be kept for the period required by applicable laws. You may request deletion of your data subject to our legal retention requirements.
Your Rights Over Your Data
You have the right to:
- Access — request a copy of the personal data we hold about you.
- Update — request correction of inaccurate or incomplete data.
- Delete — request deletion of your personal data, where we are not required to retain it by law.
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time in line with applicable law.
Embedded and External Content
Our website may contain links or embedded content (e.g. videos, images) from other websites. Those sites have their own privacy policies and may collect data about you. We are not responsible for the privacy practices of such third-party websites. We encourage you to read their privacy policies when you leave our site.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
For any questions about this Privacy Policy, your personal data, or to exercise your rights, please contact us:
FAZONE HOME SOLUTION (OPC) PRIVATE LIMITED
Kannur, Kerala, India
Email: support@fazonehome.shop
We will endeavour to respond to your request in a timely manner.