Overview
This Shipping and Return Policy applies to orders placed on the website of FAZONE HOME SOLUTION (OPC) PRIVATE LIMITED at https://fazonehome.shop. We deliver home appliances, refrigeration systems, and electrical products across India. By placing an order, you agree to the terms below. For any questions, contact us at support@fazonehome.shop.
Shipping Policy
Delivery Areas
We currently ship to addresses within India. We do not deliver to P.O. boxes unless explicitly allowed for a specific product. Please ensure your shipping address is complete and accurate (including PIN code, state, and contact number) to avoid delays or failed delivery.
Order Processing Time
Orders are processed on business days (excluding public holidays). After payment confirmation, we aim to dispatch orders within 2–5 business days, subject to product availability. Large appliances or custom items may require a longer processing time, which we will communicate to you via email or phone.
Shipping Methods and Delivery Time
We use reputed courier and logistics partners to deliver your orders. Estimated delivery time is typically 3–7 business days after dispatch for most locations in India. Remote or restricted areas may take longer. The exact delivery window may be shown at checkout or in your order confirmation email. Delivery timelines are estimates and not guaranteed; delays can occur due to weather, logistics, or other factors beyond our control.
Shipping Charges
Shipping charges (if any) depend on the product, weight, and delivery location. The applicable shipping cost will be displayed before you complete the order. We may offer free shipping on select orders or promotions; such terms will be clearly mentioned on the Website or in the offer.
Order Tracking
Once your order is dispatched, we will send you an email or SMS with a tracking number and link (where available). You can use this to track your shipment on the carrier’s website. If you do not receive tracking details within the expected time, please contact us at support@fazonehome.shop with your order number.
Delivery and Receipt
Delivery will be made to the address provided by you. It is your responsibility to ensure someone is available to receive the order or to authorise leave-at-door/alternative delivery as per the carrier’s options. Risk of loss or damage to the product passes to you upon delivery. We recommend checking the package at the time of delivery and noting any visible damage on the delivery proof, if possible.
Failed Delivery or Wrong Address
If delivery fails due to an incorrect or incomplete address, recipient unavailable, or refusal to accept, the order may be returned to us. In such cases, we may deduct applicable shipping and handling costs before processing a refund, or request additional charges for re-shipping. Please contact us as soon as possible if you need to update your delivery address before dispatch.
Return Policy
Eligibility for Returns
We want you to be satisfied with your purchase. You may request a return in the following situations:
- Defective or damaged product — received in faulty condition or damaged in transit.
- Wrong product — you received a different item than what was ordered.
- Not as described — the product significantly differs from the description on our Website.
Return requests should be initiated within 7 days of delivery (or as per the return window stated on the product page or at checkout). The product must be unused, in original packaging, and in resalable condition unless the return is due to defect or wrong item. We may require photos or other proof to process your request.
Non-Returnable Items
Certain items may be marked as non-returnable due to hygiene, safety, or product nature (e.g. perishables, sealed consumables, or items that cannot be resold once opened). Such terms will be indicated on the product page. Custom-made or specially ordered items may also be non-returnable unless defective.
How to Initiate a Return
To request a return:
- Email us at support@fazonehome.shop with your order number, product name, reason for return, and (if applicable) photos of the defect or wrong item.
- We will respond with instructions, which may include a return authorisation and details on how to ship the product back to us.
- Pack the product securely in its original packaging (where possible) and ship it to the address we provide. We may arrange a pickup for eligible returns; otherwise, you may need to send it via a reliable courier. Please retain the shipment proof until the return is completed.
Return shipping costs may be borne by us for defective or wrong items; for other eligible returns, you may be responsible for return shipping unless otherwise stated.
Inspection and Refund
Once we receive the returned product, we will inspect it to verify the condition and reason for return. If the return is approved, we will process a refund to your original payment method (or as otherwise agreed). Refunds may take 7–14 business days to reflect, depending on your bank or payment provider. If the return does not meet our policy (e.g. product used or damaged by you), we may decline the return and send the product back to you at your cost, or offer a partial refund where applicable.
Exchanges
If you wish to exchange a product for a different size, model, or variant, please contact us at support@fazonehome.shop. Exchanges are subject to product availability and our return eligibility criteria. We may process an exchange by having you return the original item and place a new order, or through a separate process that we will communicate to you.
Cancellation Before Dispatch
If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will process a full refund once the cancellation is confirmed. If the order has already been dispatched, you may need to follow the return process after receiving the product.
Contact Us
For any queries related to shipping or returns:
FAZONE HOME SOLUTION (OPC) PRIVATE LIMITED
Kannur, Kerala, India
Email: support@fazonehome.shop
Please quote your order number in all communications for a faster response.